Quality at Global Packaging

Products of the highest quality and excellence in customer service

Quality Makes Us Global

Why Quality Matters to Global Packaging

When you think about the word quality, what comes to mind? You can apply it to any product, service, or aspect of life. The details and characteristics you pay attention to when assessing something’s level of quality vary depending on what you’re evaluating. At Global Packaging, we knew early on that we needed to pay careful attention to the quality of the products we make, which is why, for example, we maintain national brand equivalency (NBE) for our salt and pepper products, as well as adhering to the Safe Quality Food (SQF) standards.

factory with salt shakers being processed
factory floor with machines and stacked boxes in the back

Extending Quality to Customer Service

But once we achieved the right level of product quality, we also saw that wasn’t going to be enough to survive and thrive in the longer term. As we established dominance in supplying private label NBE salt and pepper products to both the food retail and food service sectors, we knew we needed to expand our view of quality beyond the product to include the way we service our customers. After all, what good is a high-quality product if customers can’t get it when and where they need it?

We developed our capacity to plan ahead and built redundancies into our own supply chain to ensure our ability to always make on-time deliveries without fail, regardless of what else may be happening in the world and global supply chains. We also made sure to go the extra mile in customer service responsiveness. It is rare for a customer service inquiry or issue to not be addressed within 24 hours. More often than not we respond on the same day.

This approach has served us well. It explains why many of the largest grocery store food retailers have been loyal customers for well over two decades. It is why the world’s largest retailer continues to purchase our products. It is why our products can be found in restaurants and food service operations everywhere. As we like to say, “Quality makes us Global.”

SQF: Safe Quality Food Certification

The Safe Quality Food (SQF) certification is a system to address quality management as it relates to products with any food safety implications. Its standards are applied in a comprehensive assurance, assessment, and audit program recognized by the Global Food Safety Initiative (GFSI). There are three levels of SQF certification:

  • Level 1 SQF covers the fundamentals of food-safety controls, Good Agricultural Practices (GAPs), Good Manufacturing Practices (GMPs), and Good Distribution Practices (GDPs).
  • Level 2 SQF adds in Hazard Analysis and Critical Control Points (HACCP) risk assessment and implementation for a food-safety plan.
  • Level 3 SQF goes even further by focusing not only on food safety but also food quality to ensure action is taken to rectify poor quality or contamination through the HACCP process.

The scope of our SQF certification falls in the categories of manufacture of food sector packaging materials and plastic molded food closures. We are proud to meet these standards in our operations.

National Brand Equivalency Means Quality

salt and pepper shakers on conveyor belt assembly line
Decades ago, many consumers used to look down their noses at the “generic” versions of name-brand products. The assumption in the minds of many consumers was that they must not be as good as the big, well-known brands. But all that has changed. Generics became private label “store brands” and then the concept of “national brand equivalency” (NBE) was born. What NBE does is prove through independent third-party laboratory testing whether a private label product offered as store brands are the equivalent of the national brand leaders. Store brands that achieve NBE meet or even exceed their national brand counterparts. Global Packaging is proud to maintain NBE status for our salt and pepper products.

Ready for Quality? Partner with Global Packaging

If your company is looking to source any of the types of products you read about on our website from a partner who is deeply committed to quality in both its products and its customer service, we invite you to join the Global Packaging family of satisfied customers. Get in touch through the contact us page of our website, give us a call directly 317.896.2089, or send an email to info@globalpak.us to start the conversation.